![]() If you need to change the delivery option from pickup to Premium Delivery, please proceed as following: Any changes to your delivery address or delivery option after this time limit will lead to a delay in your passport delivery. We strongly advise you not to change the delivery option or delivery address after the time limit. You may modify your delivery address or your delivery option until 23:59 the day before your interview appointment. IMPORTANT NOTE: Personal pickup of your passport at the issuing Diplomatic Post is not possible. Please note that your documents can be returned with the Premium Delivery option only to an address in Germany, Sweden, Norway, Denmark, Poland and the Netherlands. You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered/ to be collected from the selected location. Refunds are not permitted under any other circumstances. ![]() Applicants who apply via a group payment and who were denied a visa are also entitled to a refund by following the above steps. Once received, GTS will review the refund request and, once validated, will issue a refund to your credit/debit card on file within 10 business days. Within 5 business days of the visa refusal, you must send an email to along with your DS-160 barcode number. ![]() Note: In the event that your visa is refused, you are entitled to a refund of the Premium Service (Home Delivery) fee as purchased by credit/debit card on the only. Please note that UPS does not deliver on Saturdays. If you prefer an office address, please make sure that the name of the company is stated in the address. If the shipment does not state the correct name and address, the courier will not be able to deliver your documents and they will be returned to the sender. Please ensure that your name, as stated in your profile, is also on the mailbox. ![]() There is an additional fee for this delivery option, depending of the country of destination, which will have to be paid at the time of scheduling an interview or registering for interview waiver.
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